A ‘Client’ is all persons named on the booking form intending to travel with Go Travel Turkey.
A ‘Product’ is any service sold by Go Travel Turkey.
All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking Go Travel Turkey requires that the agent has taken full payment of all monies due. A contract between the Client and Go Travel Turkey comes into existence when Go Travel Turkey has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Turkish Law and the exclusive jurisdiction of the Turkish Courts. No employees or representatives of Go Travel Turkey has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of Go Travel Turkey, unless such be in writing and signed by the Director of Go Travel Turkey. Go Travel Turkey reserves the right to decline any booking at their discretion without further explanation.
1. Clients can cancel at any time. The cancellation will be effected at the time that Go Travel Turkey receives a written request from the Client and the following cancellation charges will apply.
a. 50 or more days before departure: 25% of the total package
b. 49 through 30 days before departure: 30% of the total package
c. 29 through 15 days before departure: 50% of the total package
d. 14 through 5 days before departure: 75% of the total package
e. 5 through 1 day before departure: 100% of the total package
f. Cruise Reservations not refundable if cancelled within 15 days of departure.
g. On special occasions (public holidays), these conditions may be modified. The Customer must be informed in writing about this fact by the Provider in advance.
2. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Go Travel Turkey.
3. If a refund is payable by Go Travel Turkey to the Client, the refund amount will be calculated according to the conditions set out in Section 2.1 and with consideration of evidence of exceptional circumstances. Go Travel Turkey will not pay fees charged to the Client by the Client’s bank for processing the credited amount.
1. Prices in the Go Travel Turkey brochure are correct at time of publication. Before a booking is confirmed, Go Travel Turkey reserves the right to amend these prices due to any circumstances outside the control of Go Travel Turkey such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees. Tour accommodations are based on twin/double share accommodation for single travellers – single supplement is required
2. Bank transfers are accepted as the full amount payable as published. Payment must be settled by the Client by bank transfer within 3 days after receipt of the invoice (if not stated otherwise). Go Travel Turkey (Silvi Tour Turizm Ltd.Şti.) is a registered business in Turkey. Besides that, we also accept credit card payments in TL, USD and EURO.
3. Product information is published by Go Travel Turkey in good faith and Go Travel Turkey will use its best endeavours to operate all Products as advertised. Silvi Tour reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.
All Go Travel Turkey trips begin and end at the appropriate local airport if our guest does not require any specific place.
Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. Go Travel Turkey accepts no liability on the Client’s behalf where Go Travel Turkey has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.
1. Go Travel Turkey Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. Go Travel Turkey accepts no liability of Client’s damages where Go Travel Turkey has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Silvi Tour accepts no liability if there has been no fault on the part of Go Travel Turkey or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Go Travel Turkey by force majeure and the consequences of which could not have been avoided even with all due care.
2. In respect of carriage by air, sea and rail and the provision of accommodation, Go Travel Turkey’ liability in the said cases will be limited in the manner provided by the relevant international conventions.
3. Go Travel Turkey accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of Go Travel Turkey by force majeure.
It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. Go Travel Turkey is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Go Travel Turkey but without liability.
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Go Travel Turkey from any obligations and liability.
9. Complaints
Any complaints must be reported immediately within 24 hours to the Tour Leader who will do everything possible to resolve the matter.
Tour accommodations are based on twin/double share accommodation for single travellers – single supplement is required.
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